How to Maintain Success
Sustaining Day-to-Day Operations and Worklife Balance During a Pandemic
In today’s climate, most countries are requiring residents to work from home to do their part in flatting the curve of the spread of COVID-19 during the global pandemic. It’s important for business owners to know that a lack of in-office presence does not have to lead to diminished visibility into your workforce and operations.
While your working environment has temporarily changed for the unforeseen future, there are lessons to be learnt. It can be challenging to stay focused or tough to stay in touch with your team, your new 15-second commute eliminates the time it takes to get ready for the office. So, we've put together some tips and tricks to help you stay focused, continue to be productive and keep your business running efficiently as you adapt to the new climate.
Getting & staying connected
Staying connected is easier than ever, regardless of whether you choose to utilise a platform that enables basic chat functionality or a comprehensive video conferencing solution. It's important to ensure that everyone in the business is considered to ensure that they can appropriately do their job - Google Hangouts is great for one-on-one text chat but isn't the best option if you have a team of salespeople who predominately run webinars or have customer calls on platforms like Zoom or Microsoft Teams.
Use it! Don't lose it.
It's good practice to establish routines to monitor the welfare of your employees and ensure that key business activities are being executed. A daily team call is an ideal forum to provide any relevant updates and review the progress of key initiatives. Along with your emails, a calendar system is an excellent resource to allow everyone to set up appointments and calls, and not forget about them.
By utilising a fully integrated fleet management software with capabilities beyond simple GPS tracking, you can communicate with drivers with advanced messaging features and even voice-calling functionality. When you need them to remember – or make note of – important changes to their planned day, you can simply message their in-cab device or when safe to, call them via the same device. The driver will receive the message or call instantly and are able to respond appropriately. This could be for anything, like:
- Route adjustments to avoid traffic or bad weather using data that is updated in real-time
- Delivery time updates can be communicated so you can keep your customers accurately informed
- Additional stops/pickups can be added to the driver’s route plan if their location allows for a last-minute request
- Or request for a quick return to a previous stop if the driver left something behind or the customer quickly realised they needed to add to their shipment
With an open flow of communication the solution gives you, you can provide customers with immediate updates, increasing their satisfaction.
Managing jobs and efficiency is just one aspect, but not the most important. Safety features and functionality within the fleet management solution, from just knowing where your drivers are at all times, to alerts received in real-time to curb poor on-road behaviour, you're able to manage compliance and safety proactively. A safe business is an efficient business. Drivers benefit from visual and audible alerts in the in-cab device - you can decrease poor behaviors and bad fuel use habits that can cost you money and put your business at risk. Set custom triggers to monitor behaviors like:
- Harsh braking/acceleration and cornering
- Prolonged idle time
- Driver fatigue
- And more
All this helps to reduce your risk, maintain a positive reputation, decrease costs and ensure your drivers arrive home safely from the comfort of your home office.
During this critical time, to run a fleet-reliant business your most dependable assets, aside from your employees, should be the vehicles. Keeping the fleet running and out of the workshop for a prolonged amount of time is key. With fleet management software you don’t need to be at your office, in your yard or at your shop to ensure this happens. You’ll never lose track of maintenance needs and processes – in fact, you can improve them with the use of technology. Fleet management software allows you to move from reactive maintenance to proactive or preventative maintenance. With the use of digital maintenance logs and electronic pre-trip checklists, you can:
- Provide the driver with a means to complete checklists digitally, which are submitted in real-time
- Schedule and track inspections and maintenance needs
- Monitor kilometres driven and engine hours to correlate repairs with routes and fleet deployment
- View real-time engine diagnostics
- Automate maintenance calendars based on manufacturer recommendations
Advanced maintenance monitoring capabilities give you the vehicle information you need to prolong the life of your assets and measure the true cost of ownership.