To determine the right solution for SUEZ, Teletrac Navman deployed a team of consultants to fully get under the skin of the business by liaising closely with the fleet management team, visiting the front line operations, talk to its stakeholders and partners, review the current processes, and analyse the performance data.
Speaking of the initial consultation, Daron Brinsdon, National Integration Solutions Manager at Teletrac Navman and the SUEZ account manager, commented: “It was important for us that we understood the scope of the local authority contract from all angles. By doing so, we are able to spot trends, or nuances in the operation that may not be apparent to those working so closely on it. Only then can we recommend the optimum solution to address the challenges and help create an efficient operation for all those involved – monitoring and optimising as we go.”
It was clear that the business needed a solution that could integrate with the operating systems of the local authority and its subcontractors, to provide real-time end-to-end visibility of the operation. To provide SUEZ with the best possible solution Teletrac Navman developed and piloted multiple configurations of a digital solution prior to implementation, allowing all stakeholders to evaluate usability, functionality, and performance, and ensure that expectations were met on all sides.
As a result, the ‘SUEZ Dashboard’ was born – a custom-made integrated platform developed to meet the business’ specific requirements in the most cost-effective way, which in SUEZ’s case is all about allocation and optimisation of work.
The dashboard is an advanced fleet tracking, job dispatch and delivery system, that enables SUEZ to view and manage all jobs received from a local authority, dispatch its owned and subcontractor vehicles accordingly, monitor delivery updates, and access proof of delivery files as they occur, all in one easy-to-use interface. The platform also provides a range of alerts, from items awaiting collection, to notifying the office if a driver is within one hour of breaching the four-hour timeframe.
Brinsdon added: “The dashboard has been designed with ease of use in mind. We wanted to ensure that SUEZ’s fleet managers could read and action data with just a glance, rather than going through multiple screens and pop-up windows.
“Since the start of the partnership, I’ve been in constant communication with the team at SUEZ, working collaboratively to tailor the right solution for them and ensuring it works seamlessly throughout the day. I also have a weekly call with the team where I continually monitor the evolving needs of the business, and challenge the collective team’s thinking to see if we can make enhancements to the existing dashboard.”