1. 100% visibility of its fleet’s performance
2. Evidential proof in the event of any incident
3. Improved customer satisfaction
Operating support vehicles at large, international airports is a complex and dangerous undertaking.
In order to ensure vehicles and drivers can operate in a safe and compliant manner, OCS Group required complete visibility of its entire fleet
As a service provider in an industry that’s so reliant on delivering everything in a timely manner, DIRECTOR has had a really positive impact on streamlining operations, meaning we can continue to provide excellent, reliable customer service.
Moreover, we now have complete visibility of our mixed fleet at any given time, which has helped us co-ordinate jobs efficiently. The data DIRECTOR provides has also helped safeguard us a business, which has offered both managers and drivers peace of mind
Fleet Safety
ENSURING THE FLEET SAFETY AND PRODUCTIVITY
Operating support vehicles at large, international airports is a complex and dangerous undertaking. In order to ensure vehicles and drivers can operate in a safe and compliant manner, OCS Group required complete visibility of its entire fleet.
Additionally, OCS Group needed a system that was airside compliant and that could safeguard the business in the event of an incident by providing driver data, which included individual driver ID and performance.
Finally, improving airside efficiencies to ensure customer satisfaction is an ongoing objective for OCS Group, so a system that could further streamline operations was key.
Business Intelligence
EQUIPPING CUSTOMERS WITH RELIABLE AND INFORMATIVE DATA
OCS Group’s mixed fleet is now connected to Teletrac Navman’s award-winning DIRECTOR platform, meaning fleet managers have complete visibility of all vehicles in real-time to help keep the business on track with its service offering.
Given the unique environment of airport work, and with multiple drivers operating the same vehicles, DIRECTOR equips the business with the tools needed to identify individual drivers in the event of an accident. OCS Group can also monitor and record driver performance and offer support through training initiatives if required. Importantly, the system can provide invaluable evidence in the event of making or defending a claim.
The connected platform also equips the business’ transport managers with reliable and informative data, enabling staff to dispatch vehicles based on location and availability, helping to optimise service response times.
Customer Satisfaction
SAFEGUARDING THE BUSINESS AND IMPROVING CUSTOMER SERVICE
Stephen Blunn, Fleet Manager for Aviation & Gateways Solutions for OCS Group UK, says the solution has played a significant role in safeguarding the business and improving customer service:
“As a service provider in an industry that’s so reliant on delivering everything in a timely manner, DIRECTOR has had a really positive impact on streamlining operations, meaning we can continue to provide excellent, reliable customer service."
Moreover, we now have complete visibility of our mixed fleet at any given time, which has helped us co-ordinate jobs efficiently. The data DIRECTOR provides has also helped safeguard us a business, which has offered both managers and drivers peace of mind.
Telematics Insights
ABOUT THE CUSTOMER
OCS Group is an international supplier of essential services to facilities and premises around the world. As part of its offering, OCS Group provides support services to airports, and has been a trusted specialist in the sector for more than 50 years.
Providing UK airports with a range of the very latest specialist airside vehicles, OCS Group helps ensure that passengers, luggage and flight consumables are all on board in the right place at the right time, ready for take-off.