The key benefits for GES since deploying DIRECTOR include:
• 100% track record of meeting all contractual SLAs due to increased to-the-minute visibility of its fleet
• A reduction in maintenance events by an estimated 25% thanks to better planning, leading to improved vehicle uptime as a result
• An estimated 10% reduction in fuel consumption due to better route planning and job assignment based on fleet visibility
According to Tom, GES’s fleet has been constantly improving since DIRECTOR was installed: “More than anything, DIRECTOR has empowered us to make smarter, quicker, better informed decisions based on real time data rather than a hunch. We know exactly where our drivers are, and who’s best placed to service each inbound enquiry we receive.
“This improved visibility has not only helped us save on the bottom line and reinvest into our growing fleet, but it has also enabled us to continue bringing new contracts in as our reputation for excellent customer service has continued.
“Having access to online training accompanied by personal guidance on how to make the most of these services has really helped us extract as much value from DIRECTOR as is necessary for us. The added value of it being online means we have been able to fit it within our ever changing workloads, and open it up to more members of staff to get tooled up.
“Equally, with the amount of business we have it’s important every vehicle is compliant and on the road, so having more effective tools to schedule and cover for periods of maintenance ensures we’re not turning business away, or letting customers down on response times.
“But it’s not just about the vehicles or the bottom line; we’ve been able to care for our colleagues on the road more through a number of ways. Our technicians tend to work alone and can sometimes visit some hazardous locations, and encounter hazardous pests such as wasps, so DIRECTOR alerts us if a vehicle has been stationary for more than hour and we can take the necessary measures to check in with them and ensure they’re safe.
“We can also analyse their driving performance to improve their safety; we can see all instances of speeding, harsh braking and cornering, and retrain where necessary to ensure we’re sending them out around the country as equipped as possible for the road conditions – at the end of the day they’ve all got families to go home to.”