According to Ken Hughes, IT Manager at Beatties, this collaborative approach to telematics has been “a game changer for Beatties.”
He adds, “Teletrac Navman stood out head and shoulders above the competition thanks to its advanced API. We were extremely grateful and reassured that a potential supplier would give us this sort of access to the backend before a deal was struck. We immediately knew that not only was it likely to have the best solution to meet our needs, but it was a true partner in every sense of the word. It’s this sort of unrivalled customer service that as a result enables us to be a better operator.
“Our drivers are now able to debrief each job in real time, which not only updates our systems, but also the customer portal as well, giving all parties maximum visibility of the status of each job – we’re talking a maximum of 30 seconds from a delivery being made to the info being live on both portals. This has massively relieved the burden of paperwork from our drivers and means their shifts are focused on deliveries.
“The system has worked so well that we’re now collaborating on a tablet-based system to potentially replace the MNAV, which will allow us to capture photographic evidence of the packages on delivery and immediately upload to each manifest, again saving the business time and money.
“To maintain our promise to customers to use the most up to date fleet, we’ve also coded the API to track mileage from each vehicle’s odometer readings, with the data coming into DIRECTOR. This then alerts us to when a vehicle is ready to be sold or renewed in order to keep the fleet fresh. We also may rotate vehicles onto different routes as a result of the readings, ensuring they don’t exceed our preferred mileage for that particular vehicle.
“The forward-facing dash cams have also been a fantastic addition as they eradicate the ambiguity that comes with an accident, allowing us to resolve the matter quickly and efficiently. In the event of a bump or a crash, an alert is sent directly into DIRECTOR and we can see second-by-second footage of the incident. This helped to drastically reduce our insurance premiums, allowing us to reinvest back into the business.”